Question 1

How long does setup take?

Accepted Answer

Install Copify, connect your stores and create your first sync pipeline in minutes — no code or theme changes required.

Question 2

Do I need to set up every store separately?

Accepted Answer

You connect each store to Copify once; from then on everything is managed from a single dashboard.

Question 3

Can I test against a development store first?

Accepted Answer

Yes. Connect a development store and run on-demand syncs until you're confident, then switch on scheduling or real-time sync.

Question 4

How does Copify match products that already exist in both stores?

Accepted Answer

By product handle. If a product with the same handle exists in the destination store, Copify links it to the source product and syncs only the differences — nothing gets duplicated.

Question 5

What if my destination store already has a full catalogue?

Accepted Answer

The first sync is a reconciliation, not a copy-paste. Existing products are matched by handle, only fields that differ are written, and anything unique to the destination is left alone.

Question 6

Can I sync only some data types — say products but not themes?

Accepted Answer

Yes. Each pipeline lets you choose exactly which entities it moves, so you can start with products and inventory and switch on more data types whenever you're ready.

Question 7

Can prices differ between my stores?

Accepted Answer

Yes. Pipelines support transforms like a per-market price markup, so each destination store can carry its own pricing while everything else stays in sync.

Question 8

How many stores can I connect?

Accepted Answer

As many as your plan allows — one source store can feed any number of destination stores.

Question 9

Will syncing use up my Shopify API limits?

Accepted Answer

No. Copify writes only what changed and skips unchanged items entirely, keeping API usage well inside Shopify's limits.

Question 10

What happens if a sync goes wrong?

Accepted Answer

Copify snapshots the destination before it writes. If a change lands badly, you roll the store back to its pre-sync state in one click.

Question 11

Will Copify ever change my source store?

Accepted Answer

No. The source store is read-only — Copify reads from it and only ever writes to your destination stores.

Question 12

Who approves theme deployments?

Accepted Answer

Deployments support sign-off — an owner or admin reviews and approves before anything goes live, and a snapshot is always taken first.

Question 13

Is customer data safe?

Accepted Answer

Yes. Data is encrypted end to end, processed in flight rather than stored, and customer passwords are never accessed.

Question 14

How does pricing work?

Accepted Answer

Pricing scales with the number of stores and sync volume. Scheduled and on-demand sync are on lower tiers; real-time continuous sync is on Pro.

Frequently asked questions.

Getting started

Syncing & matching

Safety & control

Plans & pricing